Terms and conditions

The Terms and Conditions of Use of the website www.cavalinho.com provide its users with the conditions applied to the contracts entered into. We ask you to read our Terms and Conditions carefully beforehand, as they regulate the sale of the products presented on the website by the Company:

• Name: SILVER HORSE S.A., henceforth identified by the brand name “Cavalinho”

• Registered office: Rua de Santa Catarina, 315, 4000-451 Porto

• NIPC: 513611894, registered at the Commercial Registry Office under the same number

• Telephone contact: +351 227 410 180 (National landline)

• Website: www.cavalinho.com

• E-mail address: online@cavalinho.com

• Customer support: customercare@cavalinho.com

• WhatsApp: +351 914 219 357

Cavalinho reserves the right to change the Terms and Conditions and undertakes to publish the changes on the website.

Cavalinho makes every effort to keep all information and content on the website up to date. However, it does not guarantee that such information and content are free of errors.

Regarding the shades and colors of the products, we are constantly committed to ensuring that they accurately reflect and match the actual color of the product as closely as possible. However, depending on the computer screen the user is viewing the site on, slight differences may be noticeable.

The price of the products is displayed on the website and also when the order is validated. Subsequently, all this data will be sent, at the time of order confirmation, to the e-mail address provided by the user. Prices are currently displayed in Euros (EUR).

If we detect an error in the price of the products you have ordered or in the shipping costs, we will contact you to resolve the error. At this point, you will be able to choose whether to accept and maintain the order with the adjusted price or whether to cancel it. If you choose to cancel the order, we will refund the amount charged, using the same payment method. If this is not possible, a bank transfer will be made to the IBAN indicated by the user.

The following payment methods are available:

• Credit Card (Visa or MasterCard)
• ATM Reference
• MB Way
• PayPal
• Klarna
• Carte Bleue

Depending on the country the user selects when placing an order, some of the payment methods listed may not be available.

• If the product is not available or if there is an error;
• If the billing information is not correct or unverifiable;
• If your order is detected by security systems as an unusual order or an order susceptible to fraud;
• If we have reason to believe that you are under the age of 18;
• If we have reason to believe that you are a reseller;
• If there has been an error in the prices;
• If we cannot deliver to the address provided.

Upon order confirmation, Cavalinho makes a firm commitment to deliver the order within the specified timeframes.

However, certain factors may affect shipping and delivery times, as shipments are handled by carriers subcontracted by Cavalinho. If the order is not delivered within the specified timeframe, the user should contact our Customer Support team via email at customercare@cavalinho.com or via WhatsApp at 914 219 357.

Shipments will originate from one of Cavalinho’s logistics centers.

Please note that if the delivery address provided at the time of order confirmation is incorrect, you may be charged additional fees.

Upon delivery, the customer must verify that the order matches what was requested.

If there are any discrepancies, please contact our Customer Support channels immediately so we can guide you through the next steps: customercare@cavalinho.com or via WhatsApp: 914 219 357

For items received in error, defective, or due to an error attributable to Cavalinho, shipping costs will be our responsibility. However, product replacement or exchange will always be subject to stock availability.

Cavalinho is not liable for damage caused during shipping. Please note that if a problem is detected due to mishandling of the order during shipping, you have 24 hours to file a claim through our Customer Support channels.

To return a product, the user must log in to their account and submit the return request.

Only products purchased online can be returned. We do not accept returns or exchanges for items purchased online at physical stores.

You can find more information at this link: https://www.cavalinho.com/en/information/shipping-and-returns_227.html

If you have any questions or encounter any difficulties, please contact our Customer Support channels.

The Terms and Conditions of this sales contract do not affect Cavalinho’s statutory rights.

Total liability under the sales contract shall not exceed the price of the products in question, pursuant to a liability limitation clause. This clause sets a financial limit on the compensation that Cavalinho will be required to pay to the consumer in the event of non-performance, a product defect, or a breach of contract.

Cavalinho has a legal obligation to supply the ordered products, provided they comply with the sales contract.

Legal Warranty: Consumers are entitled to a statutory warranty. This covers any non-conformity of the product at the time of delivery. Cavalinho undertakes to repair or replace the products in question (or parts thereof) free of charge under the warranty if a manufacturing and/or material defect is found. We reserve the right to exchange the item if the repair costs are not justified or if the repair is impossible to perform. For the purposes of activating the warranty, the inspection and technical assistance for the products must be carried out exclusively through Cavalinho’s official channels in Portugal. Cavalinho does not cover, under the warranty process, the organization or costs associated with pickups, international shipments, customs procedures, or returns to or from outside the national territory; such operations and their respective costs are the sole responsibility of the customer.

Commercial Warranty:SILVER HORSE S.A., representing the Cavalinho brand, also offers an additional commercial warranty on most products.

All brand names, product names, and titles used on the website are registered trademarks or trade names of CAVALINHO. Users are not authorized to use or reproduce such trademarks or trade names, as this may constitute a violation of the rights of the owners. The entire website, including text, documents, videos, other services, their selection and organization, and all other materials, is protected by the copyright of CAVALINHO or its suppliers.

You are only permitted to copy and print portions of the website electronically to the extent necessary for the purpose of placing an order or using the site as a shopping resource.
You are not authorized to make any other use of the information and materials on the website, including reproduction for purposes other than those mentioned above, modification, distribution, or republication. If you wish to use materials and information from this website, you must obtain prior written consent from CAVALINHO.

Any dispute relating to the validity, interpretation and/or performance of the Terms and Conditions shall be governed exclusively by the laws and courts of Portugal. This clause does not affect your statutory rights. The user agrees that, in the event of a dispute regarding the use of the site, electronic evidence (e-mails, back-ups, etc.) may be used as valid evidence.

If any of the Terms and Conditions are declared null and void or unenforceable, the remaining terms and conditions shall remain valid and the part declared null and void shall remain enforceable within the limits established by law.

The Online Dispute Resolution (ODR) website is the official platform managed by the European Commission, created to help consumers and traders resolve consumer disputes outside of court. However, as of March 20, 2025, it is no longer possible to file complaints through the European Online Dispute Resolution Platform, following the publication of Regulation (EU) 2024/3228 of December 19, 2024.

In this context, we recommend consulting the official website of the Portuguese Government, which provides information and alternative means for online dispute resolution, accessible via the following link:https://www2.gov.pt/servicos/recorrer-a-resolucao-de-litigios-em-linha

Within the scope of these terms and conditions, the terms listed below shall be deemed to have the following meaning, unless expressly stated otherwise:

Terms and Conditions: these terms and conditions and any additions or updates thereto;
Shipment: Result of the ordering process;
User: someone who, by entering the website address or via a link, uses the platform for information purposes or to place an order.