Cavalinho Warranty

  • Handbags, leather goods and accessories

    To ensure the durability, functionality, and original appearance of Cavalinho products, it is important to follow certain care and maintenance guidelines. Proper maintenance helps preserve the quality of the materials and extend the product’s lifespan over time.

    This warranty is provided in accordance with applicable law and does not affect any rights legally granted to the consumer. For the purposes of inspection, technical assistance, or warranty claims, products must be sent exclusively through Cavalinho’s official channels in Portugal. Cavalinho does not assume responsibility for the management or costs associated with pickups, international shipments, customs procedures, or returns to or from outside the national territory; such operations and their respective costs are the sole responsibility of the consumer.

    Care Instruction:

    • Avoid contact with materials and clothing that may transfer colour;
    • Do not use chemical agents or solvents;
    • Do not immerse the product in water;
    • Protect light-coloured materials from contact with fabrics such as denim, among others;
    • Clean metal hardware only with a dry cloth;
    • Do not clean leather with water or use products that may damage or stain the surrounding areas.

    All handbags, leather goods, and accessories are sold with a brand certificate and are subject to a commercial warranty under the terms and conditions described below.

    Cavalinho is responsible for manufacturing defects, subject to evaluation by its Technical Assistance department. For warranty purposes, repairs and maintenance must be carried out exclusively by Cavalinho, which assumes no responsibility for interventions performed by third parties. After assessment, Cavalinho may choose to repair or replace the product with an equivalent or successor item. The average return period to the customer is 30 days.

    Cavalinho provides a three-year warranty against manufacturing defects, applicable to products purchased and used in accordance with the respective usage guidelines and conditions. This warranty is valid for both the original purchaser and the recipient of the product when offered as a gift, starting from the purchase date indicated on the receipt. Warranty activation is subject to presentation of proof of purchase, and Cavalinho reserves the right to refuse warranty service in the absence of this document. When applicable, the warranty is limited to the product’s purchase value.

    To activate the warranty, customers should contact an official Cavalinho store or authorised agent within the warranty period. Product specifications are subject to change without prior notice. Cavalinho undertakes all reasonable efforts to provide a prompt and satisfactory solution under this warranty but shall not be held responsible for cases of force majeure as defined by law.


    The following situations are not covered by the warranty:

    • Signs of wear resulting from misuse or friction;
    • Cuts or damage caused by sharp or piercing objects;
    • Damage caused by accidents, including exposure to high temperatures, solvents, acids, water, or other external agents;
    • Fasteners and zippers damaged through improper use;
    • Deformation caused by improper storage or excessive weight;
    • Incorrect use of the product, including improper cleaning by the user or third parties;
    • Stains caused by contact with materials or clothing that transfer colour.

    If the warranty is not applicable, a quotation including repair and associated costs will be provided to the customer.


    Material-specific information

    Patent Finish
    Patent finish is a resistant material but may be susceptible to scratches caused by friction. When storing handbags, leather goods, or accessories, avoid contact between patent surfaces and other materials that may transfer colour or cause abrasion.

    Printed Cowhide Hair
    Natural bovine leather may gradually lose density over time due to use and friction. This is a natural characteristic of the material and is not considered a manufacturing defect.

    Fabrics or Alternative Materials
    Cavalinho products are handcrafted and may therefore present slight variations between pieces, particularly in fabric or alternative materials. These variations are inherent to the artisanal production process and are not considered defects.

    Gold-Tone Applications
    This product includes gold-tone applications finished with a protective varnish coating. However, with use and natural wear, these applications may gradually lose their original colour. For this reason, Cavalinho declines responsibility for such changes.

  • Footwear

    Cavalinho offers a three-year warranty exclusively against defects in materials or workmanship, applicable to products purchased and used in accordance with the respective terms and conditions and usage guidelines, and following an evaluation by its Technical Support team.

    This warranty is valid for both the original purchaser and the recipient of the product when given as a gift, with the warranty period beginning on the date of purchase indicated on the receipt. The warranty is subject to the presentation of proof of purchase, and Cavalinho reserves the right to refuse to honor the warranty in the absence of this document. Where applicable, the warranty is limited to the value of the product at the date of purchase.

    For warranty purposes, repairs or maintenance must be performed exclusively by the brand, which assumes no responsibility for third-party repairs. After review, Cavalinho may choose to repair the product or replace it with an equivalent or successor model. The average turnaround time for returning the product to the customer is 30 days.

    To activate the warranty, the customer must visit an official Cavalinho store or authorized dealer within the warranty period. Product specifications are subject to change without notice. Cavalinho undertakes to make every effort to ensure a prompt and satisfactory resolution under the warranty; however, it cannot be held liable for force majeure situations, as provided by law.

    If it is determined that the warranty does not apply, a quote will be provided for the repair and associated costs, including shipping fees. This warranty is provided in accordance with applicable law and does not affect any rights legally granted to the consumer. For the purposes of inspection, technical assistance, or warranty claims, products must be sent exclusively through Cavalinho’s official channels in Portugal. Cavalinho does not manage or cover the costs associated with pickups, international shipments, customs procedures, or returns to or from outside the national territory; such operations and their respective costs are the sole responsibility of the consumer.


    Warranty Exclusions
    The warranty does not cover damage resulting from normal wear and tear arising from the use of the product, nor does it cover situations caused by misuse, improper care, accidents, or external interference, including:
    • Wear and tear on soles and heels;
    • Cuts, scratches, or deformations caused by use;
    • Exposure to high temperatures, solvents, acids, water, or other liquids;
    • Forced closures or improper use;
    • Incorrect cleaning of materials;
    • Fading, color transfer, or the appearance of stains resulting from contact with other materials;
    • Damage to linings caused by improper force when putting on the shoes;
    • Odors or unpleasant smells;
    • Damage resulting from impact, friction, or abrasion.


    The following are also not considered manufacturing defects:
    • Shoes that feel loose or cause discomfort to the customer; Cavalinho recommends trying on the shoes beforehand;
    • Natural variations between handcrafted pairs;
    • Normal cosmetic wear resulting from the use of the materials.


    Materials and Specific Characteristics (examples of situations not covered by the warranty/manufacturing defect)

    Metallic Materials
    Metallic materials, especially those in gold and silver tones, may experience color fading as a result of contact with sweat, friction, or regular use. The same may apply to applied metal components.

    Glitter
    Items with a glitter finish require special care. As this is a delicate material, loss of shine or peeling of the finish may occur as a result of friction or impact.

    Rhinestones, Beads, and Sequins
    Items with decorative embellishments are particularly delicate. Any loss of rhinestones, sequins, or beads resulting from use is not considered a manufacturing defect.

    Specchio
    The “Specchio” (mirrored) material may lose its shine or change color due to sweat, friction, or regular use; such situations are not considered manufacturing defects.

    Nubuck and Leather
    Nubuck and leather materials may experience color transfer, stains, or fading resulting from contact with other materials or natural perspiration.

    Varnish
    Although durable, varnish requires specific care. The appearance of scratches, marks, or color transfer caused by friction or improper storage does not constitute a manufacturing defect.

    Fabrics and Alternative Materials
    Given the artisanal nature of the manufacturing process, there may be slight differences between pairs produced in fabric or alternative materials, without this constituting a manufacturing defect.

    Gold Appliqués
    Gold appliqués have a protective finish; however, they are subject to natural wear and tear resulting from use and may lose color intensity over time. In such cases, Cavalinho declines any liability.

  • Luggage

    All of our luggage comes with a Warranty Certificate and is covered by a commercial warranty, subject to the terms and conditions set forth below.

    Cavalinho offers a 3 (three)-year warranty exclusively against defects in workmanship or materials, applicable to products purchased and used in accordance with the respective conditions and usage guidelines, and following an evaluation by our Technical Support team. This warranty is valid for both the original purchaser and the intended recipient of the product when given as a gift, with the warranty period beginning on the date of purchase indicated on the receipt. The warranty is subject to the presentation of proof of purchase, and Cavalinho reserves the right to refuse to honor the warranty in the absence of this document.
    Where applicable, the warranty is limited to the product’s value at the date of purchase.

    For warranty purposes, repairs or maintenance must be performed exclusively by the brand, which assumes no liability for third-party interventions. Following an assessment, Cavalinho may choose to repair the product or replace it with an equivalent or successor model.

    To activate the warranty, the customer must visit an official Cavalinho store or an authorized dealer within the warranty period. Product specifications are subject to change without notice. Cavalinho undertakes to make every effort to ensure a prompt and satisfactory resolution under the warranty; however, it cannot be held liable for force majeure situations, as provided by law.

    If it is determined that the warranty does not apply, a quote will be provided for the repair and associated costs, including shipping fees.

    This warranty is provided in accordance with current legislation and does not affect any rights legally granted to the consumer. For the purposes of inspection, technical assistance, or warranty claims, products must be sent exclusively through Cavalinho’s official channels in Portugal. Cavalinho does not manage or cover the costs associated with pickups, international shipments, customs procedures, or returns to or from outside the national territory; such operations and their respective costs are the sole responsibility of the consumer.

    The warranty covers only defects in workmanship and/or materials and does not cover damage resulting from improper use, negligence, normal wear and tear, or external causes, including:
    • Accidents or impacts;
    • Excessive weight or volume carried;
    • Wear caused by friction or abrasion;
    • Transportation of inappropriate or unusual items;
    • Exposure to high temperatures, solvents, acids, water, or other liquids;
    • Damage resulting from normal use of the product;
    • Damage caused during transport, regardless of the means of transport used.
    The following, among others, are considered transport-related damages excluded from the warranty:
    • Deformations;
    • Broken wheels;
    • Cracks or fractures in the suitcase’s structure;
    • Scratches, scuffs, or damaged areas.
    Whenever damage occurs during transport, Cavalinho recommends that the incident be immediately reported to the responsible carrier (airline, railway, shipping company, or other) for inspection and to file a claim under the applicable baggage insurance.

    Care Instructions
    When cleaning polypropylene luggage or removing stickers, do not use harsh chemicals, including acetone, benzene, ammonia, chloroform, phenol-based solutions, or any products containing abrasive ingredients. Using these products may cause surface wear, loss of finish, stains, or permanent scratches.

    Important notes:
    The locks built into the suitcases are intended solely to prevent accidental opening and do not guarantee absolute protection against theft or unauthorized access to the contents.
    Cavalinho reserves the right to change the technical specifications, materials, or manufacturing characteristics of its products without prior notice.