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Alternative Dispute Resolution

Consult the Dispute Resolution Centers.

Alternative dispute resolution is the possibility that all consumers have at their disposal to turn to official bodies to help them resolve a conflict.

Clients who are defined as consumers and who have entered into contracts for the purchase and sale and/or provision of services have the right to turn to official bodies to help them resolve any conflict involving such contracts, without prejudice to resorting to the Courts.

The Alternative Dispute Resolution bodies are listed on the Consumer Portal, accessible via the website https://www.consumidor.gov.pt/.

We would also like to inform you that, in order to resolve disputes arising from online purchases, you can use a resolution system called the “ODR Platform - Online Dispute Resolution/ RLL”, created by the European Union. It is an official website run by the European Commission

dedicated to helping consumers and traders resolve their disputes outside the courts: https://ec.europa.eu/consumers/odr/main/index.cfm. In any case, you can contact one of the Alternative Dispute Resolution bodies listed below.


CNIACC - National Center for Consumer Conflict Information and Arbitration

https://www.cniacc.pt/pt


CIMAAL - Algarve Consumer Conflict Information, Mediation and Arbitration Center

http://www.arbitragemdeconsumo.org


Coimbra District Consumer Conflict Arbitration Center

http://www.centrodearbitragemdecoimbra.com


Consumer Conflict Arbitration Center of Lisbon

http://www.centroarbitragemlisboa.pt


Consumer Information and Arbitration Center of Porto

http://www.cicap.pt/


Vale do Ave Consumer Conflict Arbitration Center / Arbitration Court

http://www.triave.pt/


Consumer Information, Mediation and Arbitration Center / Consumer Arbitration Court

http://www.ciab.pt


Madeira Consumer Conflict Arbitration Center

https://www.madeira.gov.pt/cacc


Arbitration Center of the Autonomous University of Lisbon

http://arbitragem.autonoma.pt/


European Dispute Resolution Platform

https://ec.europa.eu/consumers/odr/main/index.cfm