We do not ship to Portugal

Shipping and Returns

  • Shipping Costs

    Cavalinho provides the regular delivery services mentioned below, which are subject to the specific procedures of each carrier, namely with regard to the methods, deadlines, costs and transport conditions associated with the specificities of the orders to be delivered.

    Shipping costs are automatically calculated by the system and may depend on the following factors:

    – Actual or volumetric weight of the order (whichever is higher);

    – Carrier rates, which are updated periodically.

    Shipping costs are automatically displayed before the customer completes the payment.

  • Shipping time

    The shipping period is the next business day after payment of the order.
  • Delivery time

    Delivery is made within 5 to 10 working days after the order is shipped, unless there is any occurrence/anomaly on the part of the carrier.
  • Shipping

    Free shipping for purchases over €350.

    Please note: Delivery times are counted from the date the order is actually shipped and should be considered as merely indicative, as they are only considered valid when there are no physical or structural impediments (e.g. incorrect addresses or force majeure events such as strikes, lost connections, bad weather, pandemics, etc.).

    For shipments outside the European Community, customs charges may apply in accordance with the legal rate in force in the destination country. These charges are the responsibility of the recipient.

  • Return

    By law, you have the right to return a product that you are not satisfied with within 14 days, in accordance with the provisions of article 6 of Decree-Law no. 143/2001, of 26 April.

    To return the product, you must send an email to customercare@cavalinho.com or, if you have any difficulty, contact our support line.

  • Defective/lost products

    You must check that your order is correct at the time of delivery. If there are any discrepancies or issues with your product, please follow the return procedure or contact us as soon as possible – within 48 hours.