CAVALINHO WARRANTY – Handbags, leather goods and accessories

It is with great satisfaction that Cavalinho thanks you for your preference. All handbags, leather goods, and accessories are sold with brand certification and are subjected to a comercial warranty under the terms and conditions indicated below.

Cavalinho offers a two-year warranty in case there are any manufacturing defects on the purchased and preserved products within the guidelines and terms and conditions of use, for first-time buyers as well as those who receive products as gifts, as of the date of purchase that is indicated on the receipt. We are entitled to refuse any warranty without this document and shall be limited to the value of the product on the date of purchase.

Cavalinho is responsible for quality defects that may occur during the manufacture after this has been assessed by the brand´s Technical Assistance.
For warranty purposes, product maintenance or repair shall be executed by Cavalinho, which shall not be held responsible for the product´s incorrect repair or maintenance carried out by others. 
After analysing the product, Cavalinho has the right to decide on its repair or replacement with na equivalent product or its sucessor. The average deadline for returning a product to the customer is 30 days.


The following are not part of the Warranty:
- Wear due to incorrect usage and friction;
- Cut material (by piercing or pointy objects);
- Accidents such as exposure to high temperatures, solvents, acid, water or others;
- Broken or forced latches or zippers;
- Deformed product as a result of improper storage or weight excess;
- Improper use by the owner or third parties, including incorrect cleaning of the material;
- Stains caused by contact with coloured materials and clothes that bleed out.

If the warranty cannot be applied, we shall provide a budget that will include repair and all inherent expenses.
In order to activate your warranty, you should visit na Official Cavalinho store or Authorised Agent within the warranty period. Product specifications may be changed with no prior notice.
Cavalinho undertakes to make great efforts in providing a quick and satisfactory solution within the context of this warranty; however, it shall not be held responsible for cases of force majeure, such as those established by the law and court decisions, which may prevent the warranty from being applied. 


DIRECTIONS FOR USE:
- Maintain your handbag´s original colour. Cavalinho recommends that its customers reduce contact with materials and clothes that bleed out and regularly clean the surface with a damp cloth and mild soap.
- Do not use chemicals or solvents.
- Do not immerse the product in water.
- Light colours may easily stain when in contact with coloured materials, such as jeans or others.
- Use a dry cloth on hardware.
- Do not use water on leather, and do not use dye that may damage it or stain the surrounding area.

IMPORTANT:
These situations are not part of the warranty:
VARNISH
Varnish is a very resistente material; however, just like any other material, it requires special care in order to remain shiny and scratch-free. One of the most common situations that occur with this type of material is appearance of scratches caused by friction. When putting your handbag, leather goods, and accessories away, make sure that the varnish is not in contact with other materials that may absorb or transfer colour.
SERIGRAPHED LEATHER
Since crude leather is a delicate material, it may become less dense through time as a result of friction. This is a natural process and it shall not be considered as a manufacture defect.
FABRIC AND ALTERNATIVES
Cavalinho articles are handcrafted; therefore, it is possible for pieces not to be identical. This may occur with fabric or alternatives. Cavalinho does not consider these situations as manufacturing defects.

GOLDEN INSERTS
This article includes gilded inserts finalised with varnish coating in order to protect it. However, thoughout its use and eventual wear, the original colour of these inserts may fade. Therefore,Cavalinho does not accept responsibility whatsoever. We thank you for your understanding.

Congratulations on your purchase, Cavalinho thaks  you for your preference.







CAVALINHO WARRANTY - Shoes

We thank you for choosing Cavalinho. Our creations are designed and produced in Portugal, and they are subjected to fine control in order to ensure maximum quality and customer satisfaction. We focus on details of Style that characterise people with Good Taste.

Cavalinho offers a two-year warranty in case there are any manufacturing defects on the purchased and preserved products within the guidelines and terms and conditions of use, for first-time buyers as well as those who receive products as gifts, as of the date of purchase that is indicated on the receipt. We are entitled to refuse any warranty without this document and shall be limited to the value of the product on the date of purchase.
Cavalinho is responsible for quality defects that may occur during the manufacture after this has been assessed by the brand´s Technical Assistance.
For warranty purposes, product maintenance or repair shall be executed by Cavalinho, since the company shall not be held responsible for the product´s incorrect repair or maintenance.

In order to activate your warranty, you should visit na Official Cavalinho store or Authorised Agent within the warranty period.
After analysing the product, Cavalinho has the right to decide on its repair or replacement with na equivalent product or its sucessor. The average deadline for returning a product to the customer is 30 days.
If the warranty cannot be applied, Cavalinho shall provide a budget that will include repair and all inherent expenses (packaging, dispatch, and shipping rates).
This warranty does not cover damageresulting from wear and friction, cut material, accidents such as exposure to high temperatures, solventes, acid, water, or any other fluid, forced latches, deformed product as a result of too much use, improper use by the owner or third parties, and incorrect cleaning of the material.

The following items shall not be considered as manufacturing defects as a result of the consumer´s bad use and/or preservation:
- Worn out sole and heel;
- Colour fading and the appearance of stains due to contact with other materials (such as jeans,dye, and others), stains caused by the rain;
- Overstretched shoes or shoes that hurt your feet (Cavalinho recommends that you try shoes on before buying them);
- Torn linings from incorrectly putting on the shoes;
- Damaged shoe quarter or any other shoe damaging action;
- Smelling shoes and odour problems.

IMPORTANT
These situations are not part of the warranty/manufacturing defect:
MATALLISED MATERIAL
Transfer metallised materials - particularly gold and silver - may result in fading colour when in contact with sweat, which may also occur with metal parts, where gold and silver may fade or even oxidise for the same reason.
GLITTER
Glitter products are fashion articles that require special care. Since this is a delicate and fragile material, it may lose its glitter in the event of friction or na impact.
STONES
Products made with stones are extremely delicate; due to the nature of this footwear, Cavalinho recommends greater care as missing sequins, stones, and beads shall not be considered as manufacturing defects.
SPECCHIO MIRRORED
Specchio mirrored materials are delicate and may lose their sparkle and colour due to sweat and friction between your feet and the material, therefore fading in Specchio mirrored material shall not be considered as a manufacturing defect.
NUBUCK AND LEATHER
After using shoes made from this material, colour may fade and there may be stains due to contact with other materials (such as jeans, dye, and others). Dye from NUBUCK shoes may bleed out when in contact with the skin(i.e.sweat).
VARNISH
Varnish is a very resistant material; however, just like any other material, it requires special care in order to remain shiny and scratch-free. One of the most common situations that occur with this type of material is the appearance of scratches caused by friction. When putting your footwear away, make sure that the varnish is not in contact with other materials that may absorb or tranfer colour.
FABRIC AND ALTERNATIVES
Cavalinho shoes are handcrafted; therefore, it is possible for shoes not to be identical. This may occur with fabric or alternatives. Cavalinho does not consider these situations as manufacturing defects.

GOLDEN INSERTS

This article includes gilded inserts finalised with varnish coating in order to protect it. However, thoughout its use and eventual wear, the original colour of these inserts may fade. Therefore, Cavalinho does not accept responsibility whatsoever. We thak you for understanding.

Congratulations on you purchase, Cavalinho thanks you for your preference.




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CAVALINHO WARRANTY – Suitcases

Cavalinho would like to thank you for your trust in purchasing our products. All suitcases are sold with brand certification and are subjected to a comercial warranty under the terms and conditions indicated below.
Cavalinho offers a five-year warranty in case there are any manufacturing defects on the purchased and preserved products within the guidelines and terms and conditions of use as of the date of purchase that is indicated on the Manufacturer´s Warranty (warranty period). We are entitled to refuse any warranty without this document and shall be limited to the valeu of the product on the date of purchase.

This warranty covers manufacturing defects and does not cover damage caused by incorrect usage, such as accidents, volume and weight excesso, wear due to friction, neglect, abrasion, transportation of unusual articles, exposure to high temperatures, solventes, acid, water, or any other fluid, natural wear, or damage from transportation (particularly damage caused during a flight or any other transport, such as: deformities, broken wheels, fractures, tearing of the suitcase´s structure, scratches, damaged áreas, etc.)
In the event of damage caused during transportation, Cavalinho recommends that the situation be communicated to the responsible company (airline, sea, or railway) for the suitcase to be checked, since there is insurance against suitcase damages.

For warranty purposes, product maintenance or repair shall be executed by Cavalinho, since the company shall not be held responsible for the product´s incorrect repair or maintenance.
In order to activate your warranty, you should visit an Official Cavalinho store or Authorised Agent withim the warranty period.
After analysing the product, Cavalinho has the right to decide on its repair or replacement with na equivalent product or its sucessor.
If the warranty cannot be applied, Cavalinho shall provide a budget that will include repair and all inherent expenses (packaging, dispatch, and shipping rates).

Cavalinho undertakes to make great efforts in providing a quick and satisfactory solution within the context of this warranty; however, it shall not be held responsible for cases of force majeure, such as those established by the law and court decisions, which may prevent the warranty from being applied.

SAFETY PRECAUTIONS:
When cleaning your polypropylene suitcase and removing adhesives, please do not use chemicals such as acetone, benzene, ammonia, chloroform, or other phenolbased solutions, as well as any other solution that contains these ingredientes. Do not use cleaning agents that contain abrasives (these agents erode the surface and may cause stains or scratches).

IMPORTANT NOTES
Locks are only intended to prevent acidental opening and do not necessarily prevent theft of products or their contents.

Manufacture specifications may be changed with no prior notice.

Congratulations on you purchase, Cavalinho thanks you for your preference.